HRK SSC/BPO specializes in recruiting specialists, managers and directors for shared services centers. By partnering with leading companies in the SSC/BPO sector, our Candidates may be presented the most attractive offers that are tailored to their qualifications and expectations.

See what we can do for you: SSC/BPO team at HRK.

Technical Support Specialist with German

Role purpose:

We are looking for candidates with technical mindset to support clients who use application that allows to confidently share critical information in real time. You will be part of the international Technical Support team. You will work with clients from the banking, financial and legal sectors.

  • Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of application.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Analyze and resolve most common enquiries using step-by-step solutions provided to you.
  • Work closely with 2nd  line support from US to obtain technical knowledge and to permanently solve Difficult problems.

We offer:

  • Work in a growing American company listed on the stock exchange.
  • Work in a newly created team in Krakow.
  • Several weeks of technical & customer specific training.
  • Cooperation with application support teams in various locations in Europe and the US.
  • The ability to set a work schedule.
  • Bonus for 2nd and 3rd shift.
  • Social benefits: Private Medical Care (Compensa), Life insurance (Generalli), parking place, taxi allowance.

Requirements:

  • Fluent  German (C1) &  Very good English (B2).
  • 1-2  years of technical helpdesk or technical call center experience.
  • Phone & e-mail support experience.
  • Knowledge of different Web browsers (Chrome, Firefox, Explorer etc.).
  • Analytical and systematic problem solving skills required.
  • Ability to work shifts.
  • Candidates with different customer service experience can also apply.